Return & Refund

  1. Your Peace of Mind, Guaranteed
    At our store, we prioritize your satisfaction and security. To ensure your purchase is fully protected, we offer SafeDrinx Protection, starting at just $5.98. This optional plan provides comprehensive coverage for lost, damaged, or stolen orders, giving you a hassle-free shopping experience. Below, we outline the benefits of SafeDrinx Protection and our standard refund and return policies.

    SafeDrinx Protection
    For a small fee, SafeDrinx Protection offers the following benefits:

    • Damage Coverage: If your order arrives damaged, we’ll send a replacement at no extra cost.

    • Loss Coverage: If your order is lost during transit, we’ll replace it or issue a refund.

    • Swap Guarantee: With SafeDrinx, your bottle will be replaced regardless of shipping issues.

    You can easily add SafeDrinx Protection during checkout. While optional, we highly recommend it for added security.

    Standard Refund and Return Policy
    If you choose not to purchase SafeDrinx Protection, our standard policy applies:

    • Defective or Incorrect Items: Notify us within 7 days of delivery for a return or replacement.

    • Damage or Loss: Claims are assessed case-by-case, and refunds may take up to 30 working days.

    • Unopened Items: Return unused items within 14 days, but return shipping costs and restocking fees may apply.

    Non-Refundable Items: Opened products, clearance items, gift cards, and items with proof of delivery are not eligible for refunds.

    How to Request a Return or Refund

    1. Contact our customer service team with your order number and issue details.

    2. If SafeDrinx was purchased, we’ll process your claim immediately. Without it, we’ll evaluate under our standard policy.

    3. For authorized returns, we’ll provide instructions. Note that return shipping costs are your responsibility unless the item is defective or incorrect.

    Order Cancellations
    Orders can be canceled within 48 hours of placement. If your order has already shipped, our standard return policy applies. Shipping costs may be deducted from refunds for cancellations due to change of mind.

    Why Choose SafeDrinx?
    SafeDrinx Protection ensures a faster, more comprehensive resolution for shipping issues. While our standard policy offers protection, SafeDrinx provides extra peace of mind for your purchase.